The on-going debate of whether the Interlibrary Loan Department (ILL) should be autonomous or a function of other departments is revisited in this paper. Though much of the literature on this topic advocates ILL merging with the Reference Department, early surveys shows mixed findings. The authors reveal results of a recent survey from 324 participants that includes library personnel from public, academic, and special libraries throughout the United States. The outcome of the survey supports the literature that ILL personnel strongly believe that their work is more closely related to reference than that pertaining to circulation or technical services.
Mannino, K. S. & Ta-Moore, H. (2012). A Case for Integration of Interlibrary Loan and Reference. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 22, 197–203.
Published by Taylor and Francis http://www.tandfonline.com/doi/full/10.1080/1072303X.2012.723672